I recently had a website scare.. you know, the kind that leaves your heart throbbing out of your chest. Okay, well if you have never been that fortunate to have that happen.. it’s frightening.
I switched passwords on my database and to my HORROR my website and Blog went down. Now, I know better than to do this, but the wee hours had me not thinking the way I should.
My thoughts during my panic? Who you gonna call?? 
!
Conversation went somewhat like this:
Me- I have re-set my database password and can you walk me through how I can retrieve it or how I can find it.
Response- If you have changed it we do not have a way to retrieve it.
Me- I have Filezilla open and I know there is a way to recover it.
Response- Ma’am, Filezille is an FTP program and that will not assist you with your password
Me- I know what Filezilla is and I know there is a way I can retrieve the password from a file.
Response- Sorry Ma’am- you will have to find out where your database passwords are stored on all of your programs and change them and I cannot assist you with this
Me- Okay Thanks
Now I was thinking.. what in the world does this guy get paid to do?
Then onward and upward. I took a 5 minute break and then it came to me! Config file.. Found it! Re-set it and whala! Bingo! YES! We are back in business!
I thought I would call back Godaddy and let the guy know who assisted me what an easy fix this was so he could assist someone in the future with this problem. I sat on hold for almost a half an hour and didn’t get the information across that would assist this man with doing his job.
So my experience with Godaddy tonight has been awful customer service! Customer service is the foundation of any business.. does Godaddy know this?
My solution? MOVE! I am taking my ball and bat and going elsewhere to play!
Good Riddance Godaddy.com!
Let’s hear it.. How’s your customer service and what do you do to keep your clients happy?
